In order to ensure the efficiency of the National Networks in each of the Partner country, a Call Centre service has been established for consumers who may address to it in order to receive direct assistance through the telephone, and to obtain the Diagnosis and the Energy Certification of their buildings, at equal and pre-etablished conditions.
Moreover, a Web Site has been established (www.enforce-een.eu), offering the possibility to ask for a Diagnosis and Energy Certification inside your own house as well as to carry out an on-line analysis of the consumptions and of the Energy situation of the interested building.
Those citizens asking for advice and assistance to the Network will be given three names of Energy Auditors, among which the interested person could choose the expert to get in touch with so as to receive the required assistance. The energy advice usually foresees two stages: a Preliminary Energy Check-up and a Detailed Energy Analysis of the building.
