Call center

Leading the way to energy-efficient buildings, the ENFORCE project aids the diffusion of energy certification (Energy Performance of Buildings Directive 2002/91/EC).

European in scope and nature, it aims to give final consumers independent, qualified, information and assistance on energy certification of their buildings, allowing them to make informed decisions. It tackles obstacles to intelligent patterns of energy use by:

• carrying out 6 national studies on the steps and experience in introducing new legislation, plus a European comparative study on replicable best-practice;
• creating a trans-national network of trained energy auditors -operating under a common code of conduct- to assist final consumers on energy performance related topics;
• operating a call-center for consumers as a first contact point, providing the requested information and access to the network of auditors;
• launching an information campaign to promote the call-center and network services, thus qualify the market.

ENFORCE includes 7 partners from Italy, Portugal, Spain, Slovenia and Greece working closely with the relevant stakeholders at national and European level.